Refunds & Returns

We try to sort issues quickly and discreetly. If there is a problem with your order, message us first.

Refunds are possible if:

• the parcel was damaged in transit;
• we shipped a wrong item/brand;
• you paid but we cannot deliver to your location.

Refunds are NOT possible if:

• the product was received in good condition;
• the cartons were opened or resold;
• local regulations do not allow returns of tobacco.

How to request

1. Send us your order/cart screenshot in Telegram;
2. Describe the issue and attach photos (if damaged);
3. We will offer replacement, partial refund or store credit.

Don��t have Telegram? Download it or email us at orders@ciggyworld.co.uk.